Appraisals We are happy to provide you with a free insurance appraisal on your purchase. Appraisals are performed by our Certified Diamond Graduate trained by the Gemological Institute of America (GIA).
Custom Work All custom jewelry is nonrefundable and requires a 50% nonrefundable deposit before the work begins. Full payment upon receipt of custom work will denote the client’s complete satisfaction.
Diamond Inspections We recommend bringing us your diamond jewelry for inspection every 6 months. Our jeweler will inspect the prongs to help prevent any possible damage or loss of your gemstones. This inspection service is free.
Gift certificates We offer gift certificates in any denomination.
Financing Maddux Jewelry does not offer financing.
We offer a 90 day layaway plan for any item you desire. We do require an initial 25% deposit of the total purchase including tax.
Layaway
The payments thereafter may be made at your convenience in accordance to the terms. Alterations & adjustments, such as ring sizing, will be made at balance payoff. Most can be done the same day. Expired layaways will receive an in store credit for the payments received less a 15% restocking fee based on the amount of the original purchase.
Refunds We do not give cash refunds on returned items. We provide in store credit only, which can be used on any item in stock and on special orders. Special orders will all be nonreturnable and nonrefundable.
Returns & Exchanges Most returns & exchanges are accepted within 45 days of purchase. Certain special orders and altered items may be non-returnable and/or subject to restocking fees.
